Caring about your safety
To help you feel safer visiting us, we have:
- Undertaken full risk assessments against national Covid-19 guidance.
- Contactless card payment facilities and a cashless environment.
- Safety screens at till points to increase protection at key points.
- Hand sanitising points and an increased cleaning regime.
- One-way systems operating where possible, as well as signage to guide you.
In return, we ask that you help us by:
- Respecting the personal space of other visitors, staff and volunteers.
- Wash your hands regularly for 20 seconds or more and particularly after contacting surfaces in public areas.
- Use the hand sanitiser provided at every opportunity.
- You are welcome to wear a face covering during your visit.
- Following any one-way systems and respect new signage or verbal instructions, and respect other customers.
- Taking personal responsibility for managing any children who are part of your booking, to ensure that they observe social distancing and good hygiene practice.
Frequently Asked Questions
Can I go to the museum at any time?
Yes you can visit the museum at any time during our usual opening hours:
Tuesday 10am - 4.30pm
Wednesday 10am - 4.30pm
Thursday 10am - 4.30pm
Friday 10am - 4.30pm
Saturday 10am - 4.30pm
Are your customer toilet facilities open?
Yes, our customer toilet facilities are open for use. There is an increased cleaning regime in place.
The toilets remain in use as male / female, unless specifically designated as unisex. Baby changing facilities are available as well as a Changing Places toilet.
Will I meet other customers whilst in the museum?
Yes there probably will be other visitors in the museum during your visit. We would also ask you to follow the flow around the museum and not to make u-turns that could mean you meet the following customer group. However, if you meet other customers while you visit, we would ask that you respect their personal space and be considerate to others.
Will I be able to touch audio visual displays and other items?
All non-essential objects have been removed from our exhibition spaces, so we are limiting the number of objects that can be touched. To access touch screens and any interactive, 'hands-on' elements of displays we will issue you with a stylus when you are welcomed. Should you wish to use it this can be used to activate touch screens and lift interactive gallery elements (where this is still allowed), without making physical contact. Stylus should be returned at the end of your visit and will be cleaned before being re-issued. We would encourage visitors not to touch objects or displays that are not interactive or have been marked as not in use. Regular use of hand sanitiser and hand washing for at least 20 seconds is encouraged where possible. Sanitisation stations are available at key locations in the exhibition, should you not have your own hand sanitiser.
Will there be catering facilities available?
No, there are no catering facilities on our site.
Do I need to wear a face covering?
Following current Government guidance, face coverings are not mandatory but we would encourage the wearing of them while inside the building to help stop the spread of Coronavirus.
Due to other measures in place, such as Perspex screens at till points, staff and people acting on our behalf, for example, speakers and performers, who are working inside, may not be wearing face coverings. In some instances, a visor may be used by speakers / performers based on personal circumstance or choice.
Will you be undertaking additional cleaning of the public spaces?
As well as our normal programme of keeping the museum clean, additional sanitisation of key areas such as interactive elements, handrails and seats will be undertaken before opening, during a closed period in the middle of the day and after closing.
What if I need first aid, or there is an emergency?
In these uncommon circumstances, we have revised our procedures and are following guidance on the use of Personal Protective Equipment. Our Front of House staff are aware of these new procedures and will issue appropriate instructions to visitors if required.
Can I visit if I have been in contact with someone with suspected COVID 19, or have symptoms myself?
In line with Government advice you should not visit if you believe you may have come into contact with someone with suspected symptoms of Covid-19, or you believe you have the symptoms yourself, you should stay at home and isolate yourself, seeking advice from the NHS 111 service.
What should I do if I develop COVID 19 symptoms within 14 days of my visit?
Please contact us to let us know so that we can manage this with the national test & trace process.
We also operate the NHS Track & Trace QR code on site and encourage all customers to register with the app when arriving on site.